{"id":50800,"date":"2026-08-20T18:27:54","date_gmt":"2026-08-20T18:27:54","guid":{"rendered":"https:\/\/alexandanisell.com\/?page_id=50800"},"modified":"2026-08-20T18:27:54","modified_gmt":"2026-08-20T18:27:54","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/alexandanisell.com\/index.php\/refund-return-policy\/","title":{"rendered":"REFUND &amp; RETURN POLICY"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We want you to love your purchase! If you are not completely satisfied with your order, we offer a 30-Day Return Policy, giving you 30 days after receiving your item to request a return<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ELIGIBILITY CRITERIA FOR RETURNS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.<\/li>\n\n\n\n<li>You must provide the proof of purchase or order number.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">HOW TO INITIATE A RETURN<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our support team at zatjxlyygi@iubridge.com with your order number and the reason for the return.<\/li>\n\n\n\n<li>If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.<\/li>\n\n\n\n<li>Return shipping address: 2358 Happy Hollow Road, Fayetteville, NC 28307, United States.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">RETURN SHIPPING FEES<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged, Defective, or Incorrect Items: If the product is defective, damaged in transit, or incorrect, we will cover all return shipping costs or issue a free replacement.<\/li>\n\n\n\n<li>Customer Remorse \/ Change of Mind: If you are returning an item due to personal preference, wrong size selected, or buyer&#8217;s remorse, the customer will be responsible for paying the return shipping label fees.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">DAMAGES AND ISSUES<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order upon receipt and contact us immediately (within 48 hours of delivery) at zatjxlyygi@iubridge.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EXCHANGES<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">REFUND PROCESS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you once we\u2019ve received and inspected your return<sup><\/sup>. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days<sup><\/sup>. Please remember it can take some time for your bank or credit card company to process and post the refund<sup><\/sup>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want you to love your purchase! If you are not completely satisfied with your order, we offer a 30-Day [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-50800","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/pages\/50800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/comments?post=50800"}],"version-history":[{"count":1,"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/pages\/50800\/revisions"}],"predecessor-version":[{"id":50802,"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/pages\/50800\/revisions\/50802"}],"wp:attachment":[{"href":"https:\/\/alexandanisell.com\/index.php\/wp-json\/wp\/v2\/media?parent=50800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}